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Troubleshooting and Support
Warranty
RoboDot carries a 12-month warranty from date of purchase. For warranty repairs contact Robota via contact form at https://www.robota.us/. With an RMA request complete ship to:
Robota LLC 5015 Voyager Dr #7 Dallas, TX 75237
Common Situations
| Situation | Resolution |
|---|---|
| The hotspot or office network dropped and the device "disappeared" | The RoboDot has returned to its own RoboDot_### access point. Connect to it to reach the web UI. Enable Keep Retrying in the WiFi settings if the device should rejoin the network by itself when it comes back. |
| Update page shows "device restarting..." | Normal at the end of an install — the device reboots itself and the page reconnects and confirms the new version. Do not power off. |
| An update download was interrupted | Nothing is lost: the download resumes from where it stopped. Leave the device powered with internet access and it will finish on its own. |
Known Issues
- Orange colored RoboDot's dont have serial in capability. This feature was added later with the white colored RoboDot.
DJI Drones
| Issue | Resolution |
|---|---|
| Obtaining IP address message on Wi-Fi connection | First connect RoboDot to the controller then turn the drone on. |
| Long Convergence Time |
|
| Short LoRa Radio Range |
|