# Troubleshooting and Support

## Warranty <a href="#warranty" id="warranty"></a>

RoboDot carries a 12-month warranty from date of purchase. For warranty repairs contact Robota via contact form at <https://www.robota.us/>. With an RMA request complete ship to:

> Robota LLC 5015 Voyager Dr #7 Dallas, TX 75237

## Known Issues <a href="#known-issues" id="known-issues"></a>

* Orange colored RoboDot's dont have serial in capability. This feature was added later with the white colored RoboDot.

## DJI Drones <a href="#dji-drones" id="dji-drones"></a>

<table><thead><tr><th width="311">Issue</th><th>Resolution</th></tr></thead><tbody><tr><td>Obtaining IP address message on Wi-Fi connection</td><td>First connect RoboDot to the controller then turn the drone on.</td></tr><tr><td>Long Convergence Time</td><td><ol><li>Base is not in "Surveyed" in Fix Type. Click Survey or "Average from GPS"</li><li>The set position is not accurate enough, click "Release Position" and Survey again</li><li>The base or rover don't have a clear sky view</li></ol></td></tr><tr><td>Short LoRa Radio Range</td><td><ol><li>Ensure that both units have antennas on them.</li><li>Both units should be elevated from the ground</li><li>Obstructions can minimize range</li></ol></td></tr></tbody></table>


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